Cancellation & No Show Policy
Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists’ day that could have been filled by another patient. If your appointment is cancelled within 12 - 24 hours, 50% of your treatment costs will be charged to your stored credit card. If less than 12 hours notice is given or if you are not present for your appointment, or if your location survey is not completed at least 60 minutes prior to your appointment, 100% of your treatment cost will be charged to your stored credit card. All fees are waived if we can fill your space.
Mobile Service Policy
Your appointment is provided by a mobile therapist who may encounter unforeseen delays ie. traffic conditions. Your therapist will do everything they can to be on time for you appointment, if they are running more than 10 minutes late, they will contact you. Your treatment time will never be shortened; however, if you are unable to provide more time to facilitate the scheduled treatment length, the full cost of the treatment applies. We recommend allowing extra time beyond your treatment end time to accommodate potential delays.